We recently purchased two of the RVLock V4.0 Keyless Handles for our Heartland Cyclone Fifth Wheel RV. These replacement locks for the RV entry doors have a keypad, remote keychain fob, and standard keys. In this article, I will review the entire process of ordering, installing, and programming the new locks.
Ordering
I chose to call RVLock to order my locks and the process was simple and fast. Tasha was on the other end of the phone and was super friendly. She took the order, credit card information, and shipping information over the phone and told me when the items would be shipped. It took less than 5 minutes, including the wait time before she answered.
Shortly after the order was placed, we received an email with installation instructions. The email contained links to YouTube videos demonstrating the installation process. I watched the installation video once and was confident in performing the installation.
Receipt
After a couple of days of anxiously waiting, the locks arrived. They were delivered much faster than Julie and I were expecting them, which was a nice surprise. Inside the outer packaging were two boxes holding the V4.0 keyless entry locks and the two plastic bags containing our RV Key Latch locks for our propane storage doors. There was not any damage to the products upon receipt.
Installation
We were in Pensacola, FL when we received the locks. Unfortunately, it was raining almost every day. Since the installation should only take about 10 minutes, I waited for a break in the weather and went for it. Here is a video showing the installation of the V4.0 keyless entry locks and the RV Key Latch locks.
The installation was quite simple. The old locks were removed and the new locks were installed within 10 minutes as claimed by the manufacturer. It was as simple as removing some screws, taking out the existing handle and lock, and putting in the new lock.
Programming the lock with a custom code was also easy. It took longer to think of a code than it did to program it. Programming the keychain remote fob was just as easy.
The other “bonus” that RVLock does for the customer is key all of the locks you order the same. So, only one key is needed for all of the locks. This is great! We are tired of carrying around a set of keys for the RV when one key and a FOB can do the job.
Watch our installation video below:
Overall Impressions of RVLock
Overall, we are very impressed with the company and the products. First, they have great customer service. The ordering process was very east and efficient. Everything was complete after only 5 minutes, as indicated above. Before getting off the phone, the customer service representative told me the products would be shipped the next day…and they were. Also, they arrived within a couple of days. Except for Amazon Prime, this is a rare occurrence.
The follow-up email with installation instructional videos was also a good customer service action. The videos were simple and easy to follow. Many times, companies will provide written installation instructions with poorly drawn pictures and you are forced to search the Internet for a good video. After watching the video, installation was easy, as advertised!
Lastly, the products work! These locks provide additional security for your RV and belongings. Also, the convenience of the keypad makes going out for a run or other exercise easy because there is no additional items to carry.
The only upkeep for these locks is the V4.0 locks have 4 AA batteries that need changing at some point. Since we have only had ours a week, we have not yet determined how frequent they need to be changed.
We definitely recommend these locks and this company. They are customer-focused and make a good product. Just to be clear, we have no affiliation with RVLock, we simply like the product!
